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Lyft is a car service that lets you find a drive with a tap of your thumb. The app is about good vibes, and it offers a responsive interface along with some interesting built-in systems.

Customer Experience

Choosing a location in Lyft is easy. You can move the map to find the right location or use a search box. At the bottom of the screen is a large Request button. The app makes it really easy to request a car.

Lyft stores your credit card information, so you don't need to worry about it at the end of the ride. Once you arrive at your destination, you can leave. However, there is still something you should do. When you open the app again, you'll be asked to rate the driver and write feedback. You can also tip the driver if you want.

Finding a Driver

Lyft relies on location-based data, so you'll need a good internet connection to use the app. Once it loads, it will drop a pin on the map. If the address is wrong, you can change the location of the pin. If you want to be picked up from another spot, just enter the address in the search box.

Lyft gives you an estimate of how long it will take the driver to arrive at your place. You can set several stops along the way, which is useful when you need to pick someone up or drop something off.


Lyft has a plethora of features and systems focused on safety, such as high-quality photos of drivers and cars, background checks, real-time ride tracking, and comprehensive rating systems. The app is continuously expanding its set of safety features, including those that help you communicate ride issues, identify your ride, and alert emergency services. The company is proud of its enhanced identity verification process that prevents fraud.


Lyft is an American ridesharing company that's operating in 644 cities in the US. It develops and operates the Lyft app and offers car rides, a bike-sharing system, and a food delivery service. Lyft is available for free. We had no trouble loading it onto older phones, and it's compatible with iPads. Sometimes the app is too friendly and sweet, but overall it's helpful, colorful, and easy to use.


  • Low cost per minute
  • Strict background checks
  • Saves your ride history
  • Easy way to add tips


  • You can't see your route
  • No estimated time of arrival

Design and Usability 7

Key Functions 8

Security 9

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